Careers at Compass

Full-time, Hourly: Remote
Monday-Friday: 9:00am-5:00pm Pacific

The Role:

The Program Manager is a highly organized, client-focused professional who ensures that our individualized tutoring programs reach their full potential. This position assists our team of Program Directors by providing quality-based account management support of active and prospective clients. The Program Manager reports to the Vice President of Tutoring Services.

Essential Functions:

• Manage the process of pairing clients and instructors; ensure prompt and successful connections

• Attentively oversee the important logistical details and communication mechanics specific to each program

• Handle several calls/emails per day from clients and tutors in need of routine program support

• Monitor and respond to daily pacing reports to track program milestones; promote continuous client and tutor satisfaction with their program

• Proactively conduct reviews and forecasts of active programs for any potential concerns; provide necessary support to Program Directors to swiftly resolve any concerns

• Regularly prepare for Program Directors a set of curated status reports of prospective and active clients to support, streamline, and optimize our consultative sales efforts

• Manage post-program outreach to collect feedback, address additional needs, and tie up loose ends to keep our clients feeling loyal and enthusiastic about their experiences

• Support the Director team with administrative, operational, and organizational duties; occasionally assist with special administrative projects

The Ideal Candidate:

At Compass, our employees stand out not only for what they do but also for how they think. We ask for conscientious and consistent effort to align daily actions with our ethical standards and long term goals. We expect that a Program Manager’s contribution will improve the workflow of our Directors, the satisfaction levels of our clients and tutors, and the outcomes of our programs. With an expanding breadth and depth of experience and expertise, promotion to a Director role could be a natural progression for the right individual, but not an expectation in all cases.

While handling the busy demands of a routine day, our ideal Program Manager will consistently think in “make sure” terms: make sure we’re following through, make sure programs are staying on track, make sure obstacles ahead are being avoided. We are looking for a demeanor that is warm and unflappable, friendly and polished. We especially care about the way you’ll converse with clients and tutors, your attention to details, and your willingness and ability to help a busy, quality-conscious Director team fulfill its promises.

In Return:

We strive to make our employees feel confident and secure, trusted and supported. We look for hard working team players who seek a work environment that is casual, friendly, fast-paced, organized, collegial, and non-bureaucratic. This role primarily supports two Program Directors in the Northern California office and interacts regularly with other full-time team members across our regional offices and with our wide pool of part-time employees in the field around the country. We are committed to providing the help — and the autonomy — needed to succeed.

Qualifications: 

• Meaningful professional experience in a related role

• Professional comportment and demeanor; exceptional phone manner

• Outstanding computer and organizational skills; consistent accuracy and attention to details

• Strong written, verbal, and interpersonal skills

• Consistent work habits; strong work ethic; trustworthy; dependable

• Interest in educational services is a plus; a client-centric mindset is a must

• Ability to work remotely

Compensation and benefits:

• Starting hourly rate of $25-$27/hour, reviewed annually

• 17 PTO days in year one plus one additional day for every year served up to 23 days, with a 24th day added after ten years served

• 11 paid holidays per year

• Group medical coverage

• 401(k) plan with 4% match

• Discounted tutoring for immediate family members

• Monthly wellness stipend

• Transparent, equitable environment and ethical leadership

To Apply:

Please submit your resume and a cover letter detailing why this position would be a good fit for you to recruiting@compassprep.com. We value thoughtful cover letters and will give priority to candidates who demonstrate interest in this way. Please note that we are unable to accommodate unscheduled drop-ins or phone calls.

Compass Education Group is an equal opportunity employer. It is the policy of this company to consider all applications on the basis of merit without regard to race, color, religion, sex, pregnancy, age, national origin, ancestry, marital status, veteran status, disability, medical condition, sexual orientation, gender identification, or any other protected characteristic. Furthermore, we comply with the ADA and provide reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.