5 Steps to Getting ACT Accommodations

By January 1, 2019 July 18th, 2019 Accommodations, ACT, For Students, LD


This is the second installment of a two-part series that explains how to request accommodations for college admission tests. This post will review how to secure accommodations for the ACT. Review this post if you would like to learn more about SAT accommodations.

Important Updates

Starting September 2018, administration of 50% extended time for ACT – also known National Extended Time – will parallel College Board’s practices. Rather than having a large block of time to self-pace in a manner of their choosing, National Extended Time students will be given 50% extra time per section followed by a hard stop. Students must wait for the clock to run out before proceeding to the next section of the test. Here are the National Extended Time increments for each section of the ACT:

English: 70 minutes; Math: 90 minutes; Reading: 55 minutes; Science: 55 minutes; Writing: 60 minutes; TOTAL (w/ breaks): 5 hours and 50 minutes

On June 15, 2016, ACT greatly modified its protocol for requesting testing accommodations. The Services for Examinees with Disabilities (SED) site has been parsed down to a single page of text and a handful of related pdfs that touch on different features of the request process. Although it is not stated outright on the SED site, the impetus for the update stems from years of criticism of ACT’s stringent accommodations policies. In early 2016, these criticisms came to a head as school districts across the country complained of discrepancies between students’ granted accommodations in school and those who qualified for accommodations on admission tests.

ACT’s solution to its protracted review process arrives in the form of a new online management system for filing requests and monitoring their status: the Test Accessibility and and Accommodations System (TAA). As I will explore in this post, TAA is remarkably similar to College Board’s SSD interface (see part 1 of this series), especially in its reliance on school administrators to manage requests and affect decision-making.

Step 1: Determine If Your Student Is Eligible

Timing: Families should consult with school officials and/or private evaluators by the spring of 10th grade to review ACT’s Policy for Documentation and to schedule evaluations if necessary.

One of the most helpful resources offered by ACT, which I suggest that parents, testing professionals, and school officials read cover-to-cover, is the Policy for Documentation. In this downloadable pdf, ACT stipulates its criteria for implementing specific accommodations and describes how to properly substantiate a request with documentation.

In a nutshell, a student is eligible for accommodations if:

  • Her disability is diagnosed and documented by a credentialed professional*
  • Her disability directly impacts performance on ACT’s assessments
  • Documentation for the disability includes information about current and/or prior accommodations made in similar settings, especially tests in school

After reviewing these criteria, families should consider the two different accommodations packages that ACT offers: National Extended Time and Special Testing. With these options in mind, families can better work with evaluators and school officials to amass supporting documentation (Step 2) and submit their requests (Step 3).

*Note: See Editorial Notes and Caveats section for a full list of professionals who can diagnose learning disabilities and/or ADHD.

National Extended Time

This accommodations option is most appropriate for students who require no more than 50% extended time on standardized tests. Typically, National Extended Time exams are administered in rooms with less than 10 test-takers, which may be helpful for students who struggle with distractibility or anxiety. Students who require accommodations beyond extended time and smaller, quieter testing rooms should consider Special Testing.

When a student qualifies for National Extended Time, she is given time-and-a-half to complete each section of the SAT. If she finishes the section early, she must wait until the clock runs out before proceeding to the next section. With the optional ACT Writing section, 50% extended time yields approximately 6 hours of testing (5 hours without writing) including breaks. 

National Extended Time exams are conducted at official test sites, which can be searched for and selected when creating an ACT account and registering online.

Special Testing

This accommodations option is a ‘catch-all’ for any support request other than 50% extended time. Because Special Testing is typically administered at the student’s school by a designated testing coordinator (TC), the student may obtain any number of reasonable accommodations that the TC and the school facility are capable of providing. This includes, but is not limited to: a private testing room, multiple-day testing, alternate test formats, 100% extended time, the presence of a support animal, etc.

The exact timing guidelines for Special Testing vary according to the student’s disability. For instance, a student with a visual processing disorder that severely limits reading speed may be permitted to take the ACT across four sittings, one test section per day with double-time. Another student who suffers from generalized anxiety disorder may be permitted to take the ACT across two days with 50% extended time.


As I mentioned in my previous post, College Board and ACT must contend with our society’s imprecision in defining the term ‘disability’ (see Editorial Notes and Caveats under Step 1 of previous post). A perfect emblem of our collective confusion is the disagreement in U.S. laws that support disabled individuals. Knowing these laws – understanding their powers and limitations – is essential to determining eligibility for accommodations in school and on college admission tests.

On the one hand, we have the Individuals with Disabilities Act (IDEA) which mandates “equity, accountability and excellence in education for children with disabilities.” IDEA is best known for providing fully subsidized testing and Individualized Education Plans (IEPs) to diagnose learning disabilities and institute accommodations in public schools. According to IDEA, disabled individuals are those who exhibit obvious developmental delays or impairments that lead to substandard performance relative to grade-level peers. If a student is assessed, and her results do not point to significant deficits, she is less likely to qualify for school-based accommodations.

On the other hand, we have the Americans with Disabilities Act (ADA) which protects individuals from being discriminated against because of a disability. ADA has its roots in employment and recruiting practices, prohibiting firing or refusing to hire individuals due to actual or perceived disabilities. The law also requires the implementation of reasonable accommodations for disabled people, which may extend to high-stakes tests that are “gateways to educational and employment opportunities.” According to ADA, an individual with a disability is a person who has a physical or mental impairment that substantially limits a major life activity (e.g. seeing, hearing, learning, reading, concentrating, or thinking). Testing accommodations are designed to alleviate the effects of the disability, so that the individual can demonstrate his full potential on the tested skill.

In other words, a disabled student does not have to bear IDEA’s hallmarks of a disability: falling far below the developmental norms of peers. In fact, ADA states outright that a person with a history of academic success may still be a person with a disability who is entitled to testing accommodations. This distinction is incredibly helpful, because it is inclusive of high-performing, gifted students who are tacitly impeded by a disability (often unbeknownst to parents and teachers).

Fortunately, ACT expressly aligns its accommodations practices with ADA’s policies rather than IDEA (College Board is less clear on this front.). Accommodations are granted when documentation reveals a disparity between a test-taker’s potential (demonstrated by cognitive and IQ measures) and actual performance (demonstrated by achievement tests and grades).

Unfortunately, access to free testing and IEPs furnished by IDEA, which SAT and ACT often rely upon to substantiate accommodations (Step 2), is not extended to students who do not meet IDEA’s definition of ‘disability.’

In summary, IDEA and ADA are not synchronized when it comes to college admission testing. Gifted students with learning disabilities do not fit within IDEA’s framework, so they will likely hire private evaluators to evidence the presence of a disability and support the need for testing accommodations.

Who Can Diagnose a Learning Disability?

The chart below, pulled from Cal Poly’s Disability Resource Center, provides a comprehensive list of professionals (and their associated licensure) who can diagnose learning disabilities and/or ADHD:


STEP 2: Gather the Appropriate Documentation

Timing: Private or school-based evaluations should take place between spring of 10th grade and fall of 11th grade. Collect all necessary pieces of documentation by October of 11th grade, which will be necessary for submitting a request.

Eligibility for accommodations hinges on three types of documentation: 1) educational and/or neuropsychological testing completed by a school official or a private evaluator, 2) a record of the requested accommodation(s) implemented by the school (i.e. an Individual Education Program [IEP], 504 plan, or official accommodations plan*), and 3) optional teacher surveys that further evidence the use of accommodations in the classroom.

*Note: Private schools are not required to honor district-based evaluations (i.e. IEPs or 504 plans) and may devise an ‘official accommodation plan’ that includes some, all, or none of the supports recommended by a private or district-based evaluation. For more information on how students at private schools are served by disability legislature, please check out this page on the Individuals with Disabilities Education Act (IDEA) website.

Documentation must be no more than three years old to authorize accommodations for the following disabilities:

  • Learning Disabilities
  • Attention Deficit/Hyperactivity Disorder
  • Visual and Hearing Impairments
  • Autism Spectrum Disorder
  • Speech and Language Disorders
  • Medical Conditions and Traumatic Brain Injuries (TBI)

Documentation must be no more than one year old to authorize accommodations for psychiatric disorders (i.e. mood or anxiety disorders and persistent mental illness).

ACT indicates the disabilities eligible for testing accommodations (pp. 5-8 in the Policy for Documentation) and how these disabilities should be represented in an evaluation. This is incredibly useful for private evaluators who can frame their diagnostic reports with ACT’s best practices in mind, and, recommend accommodations that can be met by National Extended Time or Special Testing. The more neatly an evaluation maps onto ACT’s preferences for both documentation and accommodations, the greater the likelihood of approval down the line.


Not all evaluations are created equal. The testing battery selected by the evaluator and the interpretations he makes have a serious impact on diagnoses, recommended resources, and the accommodations granted on test day. Moreover, there are significant differences between the federally subsidized evaluations offered by a student’s school district and the costly, highly detailed evaluations provided by licensed clinicians. Please read the Editorial Notes and Caveats section under Step 2 in my previous post for more information. There I explain the strengths and weaknesses of school-based testing (public) and neuropsychological testing (private), which can yield divergent diagnoses and recommended interventions.

Report-Writing Strategies for Evaluators and Parents

Although ACT does an excellent job describing the diagnostic criteria for disabilities, I have amassed a checklist for report-writing, which will ensure that private and school-based evaluations pass muster during the review process. This list was developed with Dr. Krista Greenfield, a clinical psychologist and pediatric neuropsychology fellow, whose students are regularly approved for accommodations on the ACT and College Board exams:

  • For teens who eventually plan to take the ACT or SAT, be sure to add specific tests to the assessment battery that are preferred by the testing agencies (e.g. WAIS-IV/WISC-V, Nelson-Denny Reading Test, TOWL-4, etc.).
  • Requests for accommodations should be substantiated by academic performance in school. Consequently, evaluators should spend extra time during intake interviews to get a clear timeline of the student’s academic history (e.g. course of symptoms, specific functional impact of disability on classroom tasks, IEP history, accommodations received in school [If none, why not?]).
  • Obtain specific behavioral examples of the disability(s) from teachers. Evaluators should create a proprietary comment form that teachers can use to record their observations of students. ACT has a teacher survey form that serves this purpose as well.
  • Explain how the functional limitations of the student’s disability(s) are exacerbated by particular features of the ACT or College Board exams. For instance, a student with a visual processing disability who is particularly weak in spatial reasoning, may have difficulty sorting through the detailed tables, charts, and passages that pepper the Science section of the ACT. The evaluator may recommend that the student receive additional time on the ACT to more carefully sort through dense reading passages, especially those on the Science section that contain cluttered visuals.
  • Connect accommodation suggestions to specific cognitive data (test scores and percentiles). Do not expect that reviewers at College Board and ACT will be able to draw their own conclusions from raw test results. Spell it out!

STEP 3: Submit a Request

Timing: Students planning to take the ACT in February or April – two of the most popular exam dates – should register for the test and submit their requests for accommodations by October of 11th grade. Ideally, news of approval will come by December, which will allow several months of test prep with a specific accommodation in mind.

After having reviewed the terms of eligibility and compiled the necessary documentation, a family is now ready to file an accommodations request.

In order to begin the request process, ACT requires students to register online for a specific test date and submit their formal request for accommodations by the test registration deadline (usually 3-4 weeks prior to the official exam date). During the registration process, students must specify the type of accommodations for which they are applying: National Extended Time or Special Testing. When registration is done, ACT will automatically email instructions explaining how students should work in collaboration with a school administrator to submit the accommodations request. School administrators are not automatically notified when a student requests National Extended Time or Special Testing. Students should print out the email notification they receive after completing registration and bring it to the adult in charge of submitting accommodations requests (described below). 

As I mentioned at the start of this article, ACT is transitioning from a paper-based request system to one that is entirely electronic. In years past, families would have to register for test dates in advance (by mail!) and submit pages-upon-pages of documentation to ACT’s headquarters in Iowa. The new system, currently titled the Test Accessibility and Accommodations System (TAA), replaces mailed correspondence with email notifications and online status updates.

Much like College Board’s SSD interface (see Step 3 of my previous post), TAA can only be accessed by appointed administrators at students’ schools. This means that students cannot apply for accommodations without the assistance of their schools.* School officials who train themselves to use TAA are known as Test Accommodations Coordinators (TACs). According to ACT, coordinators will be able to log into TAA and accomplish the following:

  • Submit requests for ACT accommodations on behalf of students
  • Check the status of multiple students’ requests
  • Review decision notifications
  • Request reconsideration of requests that were not approved initially, if applicable

In addition to monitoring happenings on TAA, TACs are responsible for collecting all students’ documentation and sending digital copies to ACT if requested (see Editorial Notes and Caveats below). ACT may also ask TACs to send school records and teacher evaluations. Families must sign an authorization form to allow TACs to release documentation and school records to ACT.

*Homeschooled students should contact ACT regarding accommodations requests: 319.337.1332 (select option 2).

When Should We Submit Our Request?

Once the request and supporting documentation are submitted via TAA, the review process is supposed to take around 6 weeks. However, if ACT requires additional documentation, or, if the original request is denied and warrants an appeal (Step 4), the process can take even longer. To be truly prepared, I recommend that families complete Steps 1-3 by October of junior year unless they are planning to take an official test with accommodations in the fall of 11th grade. In the unlikely event that a student is planning to peak on an official test this early, he or she should register and submit an accommodations request for the ACT in June of 10th grade before school is out and TACs leave for summer break.

A Note about Special Testing

If a student is applying for an accommodation that requires Special Testing, it is likely that she will be taking the ACT at her school and will be proctored by a school administrator or teacher. Schools that offer Special Testing will select their own administration dates within six 3-week testing windows throughout the school year. If a student’s school is not hosting a Special Testing date within the desired testing window, the student and her TAC may contact ACT via TAA regarding other options. School administrators who are interested in coordinating Special Testing at their schools should consult the Test Coordinator Policies for ACT Special Testing.


Earlier in this section, I noted that documentation is usually sent to ACT when an accommodation request is filed. Regardless of whether or not ACT actually inspects all documentation, families must submit paperwork to the appointed TAC for safekeeping.

The subtext here: ACT trusts TACs to make judgments about the validity of students’ documentation and the need for accommodations. If the TAC believes that the student is deserving, she can expedite the approval process and assure ACT that further scrutiny is unnecessary. Simultaneously, if the TAC deems the request suspect or in need of further review, she can pass along paperwork to ACT for an expert opinion.

Although I have not confirmed this with ACT, I speculate that the partial incentive for TAA and the use of school officials derives from the need to outsource clerical tasks to unpaid workers (TACs). The administrative bandwidth required to review mountains of documentation would be unmanageable if it were not for the efforts of TACs who will (hopefully) simplify the request process.

STEP 4: Respond to Decision Notifications or Make Appeals

Timing: If the accommodations request is submitted by October of 11th grade, ACT should deliver decision notifications via TAA by December. If appeals are made to denied requests, the review process is restarted and may take an additional 6 weeks.

Requests and their associated paperwork are reviewed by a panel of ACT staff and contracted experts, including testing specialists and neuropsychologists.

Once a decision has been reached regarding the request, the TAC will receive a notification that contains the following information:

  • Examinee’s name
  • Examinee’s personal identification number (PIN) for TAA
  • Accommodations approved, or not approved, if applicable
  • Reason accommodations are not approved, if applicable

TACs are advised to print copies of students’ decision notifications and deliver them. Students do not have access to these notifications, nor will they receive written, verbal, or email-based communication from ACT regarding the status of requests. If you are a student or parent, be sure to check in with your TAC regarding the status of your request, especially if you are nearing the end of the 6-week review mark. 

If accommodations are approved:

National Extended Time: The student’s preferred testing site, which she had originally selected during online registration, is emailed a note about the approved accommodations. If the accommodations can be implemented at the testing site, the coordinator simply adds the student to an extended time roster. The student’s admission ticket for the testing site will reflect the receipt of National Extended Time. 

If the testing site cannot provide the approved accommodations, ACT will contact an alternative site – the second or third testing site listed in the student’s registration request. ACT will notify the student about the site change via letter. Confusingly, ACT does not specify whether this letter is sent via ‘snail mail’ or email.

Special Testing: If the student had applied for Special Testing, her TAC will be emailed a decision notification letter that lists the approved accommodations and instructions for what to do on test day.

If accommodations are not approved:

Depending on the reasons for denial, a student may work with his TAC to submit additional documentation or apply for different accommodations. This is called a “reconsideration request.” After the reconsideration request is reviewed by ACT, the TAC will receive another email notification with the updated request status and further instructions.

STEP 5: Use Accommodations on Test Day

Students should bring printed copies of their registration tickets to testing sites. To be safe, they should also bring a printed copy of the accommodations decision notification, which should have been distributed by TACs in the weeks prior to the targeted test date. When students arrive to the testing site, their names should already be attached to specialized accommodations rosters, and on-site test coordinators should guide students to the appropriate testing rooms.

Registering for Another Test Date?


If a student has previously used National Extended Time or Special Testing and would like to implement the exact same accommodations for future administrations, she should register for a new test date online, select the ‘re-testing with accommodations’ option, and follow up with her designated TAC. The TAC will need to reconfirm the use of testing accommodations via TAA and assign the student to the desired test date. If the student re-applied for National Extended Time, the TAC will assign the student to the testing date/site specified in her online registration. If the student is re-applying for Special Testing, the TAC will confirm the testing site (typically the student’s school) and the new testing window.


I hope this post gave you a more useful ‘how-to’ for approaching the accommodations process. If you read the Editorial Notes and Caveats sections, you may also come away with a better understanding of how students with disabilities are viewed by ACT, what educational testing entails, and how ACT’s new electronic system will streamline requests for certain applicants.

Should you have further questions, please do not hesitate to leave a comment or email me directly at matt@compassprep.com. As always, our Directors are ready to answer any of your specific testing questions.

Be sure to check out my previous post on securing accommodations for College Board tests!

Matt Steiner

About Matt Steiner

Prior to joining the Compass team, Matt obtained an M.A. from the University of Chicago and a B.A. from the University of California, Santa Cruz. He has a decade of experience in the field of test preparation, working for multiple well-regarded private tutoring firms. Matt currently teaches a graduate-level course on college admission testing through UCSD Extension. In his instruction and public speaking, Matt endeavors to build transparency around college admission tests.


  • Avatar Jim Chirumbolo McKee says:

    Hi Matt,

    What should a parent do when they learned the school dropped the ball and did not submit all of the information required and thus received a denial? Worse yet, The school did not tell us of the denial in a timely fashion either. We were asking about preparations for accommodations (expecting them) and learned we were denied. The school was notified months ago and never told us.

    How do parents maintain the right level of visibility into the process to make sure the right things are being done?


    • Avatar Matt Steiner says:

      I’m sorry to hear about this, Jim. Because many counseling offices have massive case loads and competing needs among students, slip-ups like this occasionally happen. Hopefully it isn’t too late to appeal the request and aim for a future test date with the necessary accommodations in place. Perhaps you can come up with a notification plan with your student’s counselor? I am sure he/she will cooperate given the problems you’ve had.

  • Avatar Ilicia Manger says:

    One thing you didn’t mention is any “ temporary “ medical condition will be denied which is unfortunate as my daughter has extreme discomfort due to shoulder dislocation. We asked god stop the clock so she can stretch etc. even with a Medicsl note Ftom her orthopedist along with notes that she is scheduled for surgery act denied the request. They said she can postpone the test. Unfortunately her recovery will be way into her senior year and too late to postpone.

  • Avatar John says:

    Very informative article. One caveat that should be stressed. The ACT is a standardized test with specific testing conditions. One of those is the amount of time students are given to take the test. Most students would do better if they had extended time so that in itself is not a reason to grant extended time to a person with a disability. Evidence must show that this accommodation is necessary for a student to perform at the same level as a typical student of approximately the same age. The evidence must also show that the accommodation is currently approved and being used in the classroom (typically via an IEP or 504 Plan) by the student in order to perform like that of a typical student of approximate age.

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